Nhà phát triển: | Micro Focus Software Inc. (16) | ||
Giá bán: | Miễn phí | ||
Xếp hạng: | 0 | ||
Đánh giá: | 0 Viết đánh giá | ||
Danh sách: | 0 + 0 | ||
Điểm: | 0 + 192 ¡ | ||
Điểm + 1 |
Mô tả
The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Thêm ↓ Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Tính năng mới
- Phiên bản: 24.2.0
- Cập nhật:
- - If the Allow screen capture on Android setting is enabled, Android users can take screenshots or record the screen when using the mobile app.
- Fixes some entity form issues.
Giá bán
- Hôm nay: Miễn phí
- Tối thiểu: Miễn phí
- Tối đa: Miễn phí
Theo dõi giá
Nhà phát triển
- Micro Focus Software Inc.
- Nền tảng: Android Ứng dụng (13) iOS Ứng dụng (3)
- Danh sách: 0 + 0
- Điểm: 0 + 672 ¡
- Xếp hạng: 0
- Đánh giá: 0
- Giảm giá: 0
- Video: 0
- RSS: Đăng ký
Điểm
Không tìm thấy ☹️
Xếp hạng
Không tìm thấy ☹️
Danh sách
Không tìm thấy ☹️
Đánh giá
Hãy là người đầu tiên đánh giá!
Thông tin bổ sung
- Danh mục:
Android Ứng dụng
›Doanh nghiệp
- HĐH:
Android 10 trở lên
- Kích thước:
29 Mb
- Xếp hạng nội dung:
Everyone
- Google Play Xêp hạng:
4.4
(192) - Cập nhật:
- Ngày phát hành:
Danh bạ
- Trang web: http://www.microfocus.com
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