مطوّر البرامج:
السعر: مجاني
لتصنيفات: 0 
المراجعات: 0 أكتب مراجعة
قوائم: 0 + 0
النقاط: 1 + 0 ¡
Google Play

الوصف

AI Chatbot and Shared Inbox
Hello by MSG91 is an integrated digital communication platform that elegantly fuses the power of a contact center, AI-driven chatbot, and a shared inbox. With its comprehensive suite of features, businesses can offer a seamless, consistent, and efficient customer support experience across various channels.

Key Features:

Unified Dashboard:

All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard.
Interaction History: Access prior customer interactions, ensuring agents have context for every conversation.
Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time.
Contact Center Module:

Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages.
Smart IVR: A robust Interactive Voice Response system to direct customers efficiently.
Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.

AI-powered Chatbot:

Instant Response: Provide real-time responses to common customer queries, even outside business hours.
Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction.
Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required.
Shared Inbox System:

Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses.
Categorization & Tagging: Sort and prioritize emails based on custom categories and tags.
Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency.
Integration and Extensibility:

CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data.
API Access: Extend the platform's capabilities by integrating with third-party tools and services.
Data Analytics & Reporting:

Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more.
Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business.
Security Features:

Data Protection: All customer interactions are encrypted to ensure data privacy.
Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc.
Access Control: Define role-based access to ensure data integrity and limit exposure.

Benefits of Hello by MSG91:

Streamlined Operations: Multiple tools combined into one ensures reduced operational friction.
Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted.
Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs.
Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.
مزيد ↓

لقطات

#1. AI Chatbot and Shared Inbox (Android) بواسطة: Walkover Web Solutions Pvt Ltd
#2. AI Chatbot and Shared Inbox (Android) بواسطة: Walkover Web Solutions Pvt Ltd
#3. AI Chatbot and Shared Inbox (Android) بواسطة: Walkover Web Solutions Pvt Ltd
#4. AI Chatbot and Shared Inbox (Android) بواسطة: Walkover Web Solutions Pvt Ltd
#5. AI Chatbot and Shared Inbox (Android) بواسطة: Walkover Web Solutions Pvt Ltd
#6. AI Chatbot and Shared Inbox (Android) بواسطة: Walkover Web Solutions Pvt Ltd

الميزات الجديدة

  • الإصدار: 9.5
  • تم التحديث:
  • AI reply suggestions.
    Supporting to send whatsapp template from chat screen.
    Ui improvements.

السعر

  • اليوم: مجاني
  • الحد الأدنى: مجاني
  • الحد الأقصى: مجاني
تتبّع الأسعار

مطوّر البرامج

النقاط

لتصنيفات

غير معثور عليه ☹️

قوائم

غير معثور عليه ☹️

المراجعات

كن الأول لمراجعة هذا المنتج 🌟

معلومات إضافية

  • الإصدار: 9.5
  • ID: com.hellornapp
  • الفئة: ›
  • نظام التشغيل:
  • الحجم:
  • تقييم المحتوى:
  • Google Play تقييم:
  • تم التحديث:
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جهات الاتصال

AI Chatbot and Shared InboxAI Chatbot and Shared Inbox عنوان URL مختصر: تم النسخ!

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