| مطوّر البرامج: | Walkover Web Solutions Pvt Ltd (9) | ||
| السعر: | مجاني | ||
| لتصنيفات: | 0 | ||
| المراجعات: | 0 أكتب مراجعة | ||
| قوائم: | 0 + 0 | ||
| النقاط: | 1 + 0 ¡ | ||
| النقاط +1 | |||
الوصف
Key Features:
Unified Dashboard:
All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard.
Interaction History: Access prior customer interactions, ensuring agents have context for every conversation.
Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time.
Contact Center Module:
Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages.
Smart IVR: A robust Interactive Voice Response system to direct customers efficiently.
Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.
AI-powered Chatbot:
Instant Response: Provide real-time responses to common customer queries, even outside business hours.
Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction.
Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required.
Shared Inbox System:
Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses.
Categorization & Tagging: Sort and prioritize emails based on custom categories and tags.
Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency.
Integration and Extensibility:
CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data.
API Access: Extend the platform's capabilities by integrating with third-party tools and services.
Data Analytics & Reporting:
Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more.
Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business.
Security Features:
Data Protection: All customer interactions are encrypted to ensure data privacy.
Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc.
Access Control: Define role-based access to ensure data integrity and limit exposure.
Benefits of Hello by MSG91:
Streamlined Operations: Multiple tools combined into one ensures reduced operational friction.
Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted.
Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs.
Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.
لقطات
السعر
- اليوم: مجاني
- الحد الأدنى: مجاني
- الحد الأقصى: مجاني
تتبّع الأسعار
مطوّر البرامج
- Walkover Web Solutions Pvt Ltd
- المنصات: Android تطبيقات (5) iOS تطبيقات (4)
- قوائم: 0 + 0
- النقاط: 2 + 6 ¡
- لتصنيفات: 0
- المراجعات: 0
- تخفيضات: 0
- أشرطة فيديو: 0
- RSS: اشتراك
النقاط
-
- 339 Himanshu Raj
لتصنيفات
غير معثور عليه ☹️
قوائم
غير معثور عليه ☹️
المراجعات
كن الأول لمراجعة هذا المنتج 🌟
معلومات إضافية
- الإصدار: 8.9
- ID: com.hellornapp
- الفئة:
Android تطبيقات›الاتصال - نظام التشغيل:
Android 10 والأحدث - الحجم:
29 Mb - تقييم المحتوى:
Everyone - Google Play تقييم:
0 - تم التحديث:
- تاريخ الإصدار:
جهات الاتصال
- الموقع الإلكتروني:
https://msg91.com
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