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描述
Incident Management: A process for restoring service quickly after an interruption.
Change Management: A structured approach to managing changes in the IT infrastructure to minimize disruption.
Service Level Management: Establishing clear service level agreements (SLAs) to ensure IT services align with business expectations.
Continual Service Improvement: Ongoing processes to monitor and improve IT service delivery.
Whether you're new to ITSM or looking to enhance your understanding of IT service processes, this guide provides a comprehensive overview to help you improve your IT service delivery.
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