| Nhà phát triển: | Botforce (PTY) Ltd (1) | ||
| Giá bán: | Miễn phí | ||
| Xếp hạng: | 0 | ||
| Đánh giá: | 0 Viết đánh giá | ||
| Danh sách: | 0 + 0 | ||
| Điểm: | 0 + 0 ¡ | ||
| App Store | |||
Mô tả
Key Features:
Manage Omnichannel Conversations Anywhere, Anytime:
Effortlessly respond to all customer interactions without the need to switch between different channels. BotForce's OneView Inbox ties every customer conversation together, allowing you to manage them all from a single, unified inbox. This ensures you get all the messages and can provide consistent and timely responses.
Collaborate with Your Peers:
Invite other agents to your chat for group conversations to enhance teamwork and resolve issues more efficiently. This collaborative feature allows for quick resolution of customer queries and ensures all team members are on the same page.
Get Notifications for New Requests:
Stay updated with real-time notifications for new requests, new messages, and SLA violations. BotForce ensures that you are always aware of any incoming customer interactions or potential issues, enabling you to address them promptly.
Access User Details During the Conversation:
View user details, notes added by other agents, recent conversations, and other relevant data during the chat to gain valuable context for every interaction. This feature helps you understand the customer’s history and preferences, allowing for more personalized and effective communication.
Interact in 50+ Languages:
Break language barriers with BotForce’s two-way auto-translation feature. Translate live chat conversations in real-time and reply to users in their preferred language. This capability allows you to engage with a global audience and provide exceptional customer service regardless of language differences.
View Actionable Insights:
Through BotForce's comprehensive analytics, monitor and track key metrics such as response time, resolution time, SLAs, channels, and agent performance. These insights help you identify areas for improvement, optimise your processes, and enhance the overall efficiency of your customer service operations.
BotForce is designed to simplify and enhance the way you manage customer interactions across multiple channels. By providing a centralised platform for all your conversations, facilitating collaboration among agents, offering real-time notifications, and delivering actionable insights, BotForce ensures that you can provide exceptional customer service and improve overall operational efficiency.
Experience the power of BotForce and transform your customer engagement strategy today. Download the app and see how our OneView Inbox can improve your business operations.
Ảnh chụp màn hình
Giá bán
- Hôm nay: Miễn phí
- Tối thiểu: Miễn phí
- Tối đa: Miễn phí
Theo dõi giá
Nhà phát triển
- Botforce (PTY) Ltd
- Nền tảng: iOS Ứng dụng (1)
- Danh sách: 0 + 0
- Điểm: 0 + 0 ¡
- Xếp hạng: 0
- Đánh giá: 0
- Giảm giá: 0
- Video: 0
- RSS: Đăng ký
Điểm
0 ☹️
Xếp hạng
0 ☹️
Danh sách
0 ☹️
Đánh giá
Hãy là người đầu tiên đánh giá 🌟
Thông tin bổ sung
- Phiên bản: 1.1
- Danh mục:
iOS Ứng dụng›Doanh nghiệp - HĐH:
iPad,iPhone,iOS 12.4 trở lên - Kích thước:
44 Mb - Ngôn ngữ được hỗ trợ:
English - Xếp hạng nội dung:
4+ - App Store Xêp hạng:
0 - Cập nhật:
- Ngày phát hành:
Botforce URL ngắn: Đã sao chép!- 🌟 Chia sẻ
- App Store
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