| Desarrollador: | Walkover Web Solutions Pvt. Ltd. (12) | ||
| Precio: | * Gratis | ||
| Clasificaciones: | 0 | ||
| Opiniones: | 0 Escribir una opinión | ||
| Listas: | 0 + 0 | ||
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| App Store | |||
Descripción
Key Features:
Unified Dashboard:
All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard.
Interaction History: Access prior customer interactions, ensuring agents have context for every conversation.
Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time.
Contact Center Module:
Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages.
Smart IVR: A robust Interactive Voice Response system to direct customers efficiently.
Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.
AI-powered Chatbot:
Instant Response: Provide real-time responses to common customer queries, even outside business hours.
Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction.
Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required.
Shared Inbox System:
Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses.
Categorization & Tagging: Sort and prioritize emails based on custom categories and tags.
Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency.
Integration and Extensibility:
CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data.
API Access: Extend the platform's capabilities by integrating with third-party tools and services.
Data Analytics & Reporting:
Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more.
Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business.
Security Features:
Data Protection: All customer interactions are encrypted to ensure data privacy.
Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc.
Access Control: Define role-based access to ensure data integrity and limit exposure.
Benefits of Hello by MSG91:
Streamlined Operations: Multiple tools combined into one ensures reduced operational friction.
Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted.
Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs.
Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.
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Desarrollador
- Walkover Web Solutions Pvt. Ltd.
- Plataformas: Android Aplicaciones (7) iOS Aplicaciones (5)
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- Puntos: 2 + 0 ¡
- Clasificaciones: 0
- Opiniones: 0
- Descuentos: 0
- Vídeos: 0
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Información adicional
- Versión: 6.5
- Categoría:
iOS Aplicaciones›Economía y empresa - Sistemas operativos:
iPad,iPhone,iOS 13.4 y versiones posteriores - Tamaño:
65 Mb - Idiomas admitidos:
English - Clasificación de contenido:
4+ - App Store Puntuación:
0 - Actualizado:
- Fecha de lanzamiento:
Contactos
- Sitio:
https://msg91.com/hello/
Hello: Chatbot & Shared Inbox URL corta: Copiado!- 🌟 Compartir
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