| Nhà phát triển: | Walkover Web Solutions Pvt. Ltd. (12) | ||
| Giá bán: | * Miễn phí | ||
| Xếp hạng: | 0 | ||
| Đánh giá: | 0 Viết đánh giá | ||
| Danh sách: | 0 + 0 | ||
| Điểm: | 0 + 0 ¡ | ||
| App Store | |||
Mô tả
Key Features:
Unified Dashboard:
All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard.
Interaction History: Access prior customer interactions, ensuring agents have context for every conversation.
Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time.
Contact Center Module:
Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages.
Smart IVR: A robust Interactive Voice Response system to direct customers efficiently.
Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.
AI-powered Chatbot:
Instant Response: Provide real-time responses to common customer queries, even outside business hours.
Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction.
Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required.
Shared Inbox System:
Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses.
Categorization & Tagging: Sort and prioritize emails based on custom categories and tags.
Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency.
Integration and Extensibility:
CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data.
API Access: Extend the platform's capabilities by integrating with third-party tools and services.
Data Analytics & Reporting:
Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more.
Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business.
Security Features:
Data Protection: All customer interactions are encrypted to ensure data privacy.
Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc.
Access Control: Define role-based access to ensure data integrity and limit exposure.
Benefits of Hello by MSG91:
Streamlined Operations: Multiple tools combined into one ensures reduced operational friction.
Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted.
Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs.
Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.
Ảnh chụp màn hình
Tính năng mới
- Phiên bản: 6.4
- Cập nhật:
- Now pick contacts from your device for call compose.
Improved SIP calls and bug fixes.
Giá bán
-
* Trong ứng dụng mua hàng - Hôm nay: Miễn phí
- Tối thiểu: Miễn phí
- Tối đa: Miễn phí
Theo dõi giá
Nhà phát triển
- Walkover Web Solutions Pvt. Ltd.
- Nền tảng: Android Ứng dụng (7) iOS Ứng dụng (5)
- Danh sách: 0 + 0
- Điểm: 2 + 0 ¡
- Xếp hạng: 0
- Đánh giá: 0
- Giảm giá: 0
- Video: 0
- RSS: Đăng ký
Điểm
0☹️
Xếp hạng
0☹️
Danh sách
0☹️
Đánh giá
Hãy là người đầu tiên đánh giá 🌟
Thông tin bổ sung
- Phiên bản: 6.4
- ID: com.msg91.hello
- Danh mục:
iOS Ứng dụng›Doanh nghiệp - HĐH:
iPad,iPhone,iOS 13.4 trở lên - Kích thước:
65 Mb - Ngôn ngữ được hỗ trợ:
English - Xếp hạng nội dung:
4+ - App Store Xêp hạng:
0 - Cập nhật:
- Ngày phát hành:
Danh bạ
- Trang web:
https://msg91.com/hello/
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