| Developer: | Helpdesk Technologies Ltd. (2) | ||
| Price: | Free | ||
| Rankings: | 0 | ||
| Reviews: | 0 Write a Review | ||
| Lists: | 0 + 0 | ||
| Points: | 0 + 0 ¡ | ||
| App Store | |||
Description
Built with reliability, transparency, and control in mind, the app provides helpers with tools to manage their sessions, schedule, credentials, and performance through a single, mobile-first solution. Integration with Stripe Connect ensures secure and traceable payouts, while robust documentation handling and analytics help maintain a high standard of service.
Key Functional Modules
1. Secure Account Setup and Onboarding
Log in or sign up using Apple ID, Google, Facebook, Microsoft, or email/password
Complete profile information including photo, location, language, and qualifications
Upload license, certificate, or permit documentation for admin verification
Auto-approval available for selected categories where admin review is not mandatory
2. Profile and Availability Management
Edit and manage skillsets, bio, and service expertise
Set availability status (Available/Unavailable) with toggle controls
Dynamically update availability to ensure flexibility and schedule control
3. Assistance Request Handling
Receive automatic request routing based on category, availability, and admin-defined rules
Accept or decline requests within a predefined time window
View detailed help request context including user issue type and preferences
4. Communication Tools
Conduct real-time video calls, audio calls, or screen sharing with users
Each mode is designed to support efficient troubleshooting and guided support
Session interactions are recorded for quality assurance and later review
5. Earnings and Payments
View total earnings, transaction history, and revenue breakdown per request
Integrated with Stripe Connect for direct payment transfers (region-dependent)
Automated calculation of compensation based on hourly rates and admin audits
6. Notifications and Alerts
Push alerts for new request assignments, reassignments, and session changes
System-wide notifications for platform updates, policy changes, and scheduled maintenance
Real-time communication updates from users and internal system events
7. Help Request History
Access logs of previously handled assistance sessions
Review past communications and service outcomes for performance tracking
8. Ratings, Feedback, and Quality Control
Rate users after each session to help maintain platform accountability
Receive anonymous feedback from users for continuous improvement
Feedback is visible only to admins, ensuring privacy and internal transparency
9. Document and Compliance Management
Upload and manage legal and professional documents:
Licenses: Legal operating permits
Certifications: Proof of domain-specific expertise
Permits: Category-based authorizations where applicable
Admin review and approval process ensures helper legitimacy
10. Insights and Performance Analytics
Graphical dashboards show response times, session volume, earnings, and feedback scores
Detailed session and performance metrics to support quality improvement
Track progress over time with actionable insights
11. Localization and Language Support
Interface available in English and Arabic
Choose preferred display language during setup or from settings
Multi-language support enhances accessibility for regional helpers
Price History
- Today: Free
- Minimum: Free
- Maximum: Free
Track prices
Developer
- Helpdesk Technologies Ltd.
- Platforms: iOS Apps (2)
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Additional Information
«Helpdesk Helper» is a Business app for iOS, developed by «Helpdesk Technologies Ltd.». It was first released on and last updated on . This app is currently free. This app has not yet received any ratings or reviews on AppAgg. Available languages: English. AppAgg continuously tracks the price history, ratings, and user feedback for «Helpdesk Helper». Subscribe to this app or follow its RSS feed to get notified about future discounts or updates.
Helpdesk Helper Short URL: Copied!- 🌟 Share
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