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描述
The Acumen360 Middleware brings together your organization’s disparate systems and automated workflows to enable employees to spend less time managing processes and more time focusing on your core business – and customers enabled with zero-touch actions.Acumen360 enables an end-to-end digital customer experience portal that provides a multi-dimensional view into on-demand services as well as traditional products, including hooks into all legacy systems. Enterprise and SMB users will have self-service activities at their fingertips, including service orders, customer care, provisioning status, network visibility, billing, ticketing, reporting, and more.
Acumen Digital Experience delivers complete customer & data management, visualization, and AI/ML to support circuit inventory, ticketing, ordering, helpdesk, and any legacy OSS/BSS integrations.
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