| Developer: | Jordan eGov Program (32) | ||
| Price: | Free | ||
| Rankings: | 0 | ||
| Reviews: | 0 Write a review | ||
| Comments: | 0 Add a comment | ||
| Lists: | 0 + 0 | ||
| Points: | 0 + 1,262 (2.7) ¡ | ||
| Google Play | |||
Description
Complaint system is managed and sustained by a specialized unit at the Ministry of Public Sector Development, which is Government Complaint Unit. This unit reports to the Government Services Development Directorate. It receives services-related inquiries/ suggestions/ complaints and follow up on solving them through the vocal points of government entities.
Periodic technical reports are prepared and submitted to the prime minister. Afterwards, these reports are circulated on concerned entities in order to take the appropriate procedures to limit citizens’ complaints, tackle negative issues in practical way void of prognoses, and fulfill His Majesty’s vision to enhance services’ quality, listen to customers, and consider their suggestions as being partners in the sustainable public sector development process.
The government complaint system is a central portal that guarantees confidentiality, transparency and professionalism. The identity of the one who filed the complaint will be checked later via a database linked to the system.
Anyone can file a complaint/ suggestion/ inquiry or compliment by:
- COMبخدمتـ or
- contacting the National Communication Center (5008080) or
- via the MOPSD website by filling the system’s form or
- via E-GOV portal
How to Use the application:
• Register for first time and fill in the personal information as mentioned in national ID or passport and other request fields.
• Choose request type (inquiries/ suggestions/ complaints).
• Fill in all request fields and upload your attachment if needed, you can use other options like capturing a photo or a video.
• The reference code will be sent to requester to follow up.
• The focal point of the entity, which the request was filed against, log in the system to view the request and ensure it falls within their responsibility. Then, he/she coordinates with concerned technical departments to determine the timeline needed to solve the issue and notify the complainant.
• As soon the request is solved, the focal point will close it on the system then, the requester will be notified on the update.
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Price History
- Today: Free
- Minimum: Free
- Maximum: Free
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Developer
- Jordan eGov Program
- Platforms: Android Apps (31) Android Games (1)
- Lists: 0 + 0
- Points: 0 + 83,828 ¡
- Rankings: 0
- Reviews: 0
- Comments: 0
- Discounts: 0
- Videos: 0
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Additional Information
- Version: 3.4.0
- Category:
Android Apps›Communication - OS:
Android 5.0 - Size:
21 Mb - Content Rating:
Everyone - Google Play Rating:
2.7(1,262) - Updated:
- Release Date:
Contacts
http://mopsd.gov.jo/ar/SitePages/ContactUs.aspx «بخدمتكم» is a Communication app for Android, developed by «Jordan eGov Program». It was first released on and last updated on . This app is currently free. This app has not yet received any ratings or reviews on AppAgg. On Google Play, the current store rating is 2.7 based on 1,262 votes. AppAgg continuously tracks the price history, ratings, and user feedback for «بخدمتكم». Subscribe to this app or follow its RSS feed to get notified about future discounts or updates. AppAgg does not host applications or distribute software. All trademarks, logos and screenshots belong to their respective owners.
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