기술
In the Greenwich area of the U.K., a Hindu temple faced multiple challenges in managing many visitors, especially during busy Hindu festivals. The temple administration struggled to ensure smooth prayer offerings due to the limitations of a manual token system, resulting in overcrowding, confusion, and occasional mishaps.
Problems Faced by the Temple
The temple administration was struggling with several issues in its manual queue managementsystem:
Crowd Control Issues: During major Hindu festivals, large families would arrive to offer prayers,making it challenging to manage the flow of visitors and avoid overcrowding in the prayer offeringarea.
Manual Token Distribution: Tokens were manually distributed to visitors on a first-come, first-serve basis. The tokens were called out over a microphone, which led to confusion as the processwas prone to human error.
Mixed-up Token Numbers: Admin staff occasionally call out the wrong token numbers, causingconfusion among visitors. This led to frustration and inefficiency in the process.Fixed Positioning of Staff: The temple admin staff were required to stay at a fixed counter ormicrophone, limiting their ability to engage in other essential tasks around the temple premises.
Overcrowding: Without a system to control the flow of visitors, there were times when too manypeople were inside the prayer area, leading to overcrowding, which compromised the temple’sorderly environment.
Our Solution
To address these challenges, we implemented the Temple Token Queue Manager, a two-partsoftware solution consisting of desktop and mobile applications. This system provided anautomated token display and queue management system that allowed the admin staff to managevisitors’ flow easily.
High-level Features of our Solution:
Real-Time Syncing: Both applications sync seamlessly over the same Wi-Fi network, ensuring thattoken changes made on the desktop are immediately reflected on the mobile app and vice versa.
Error-Free Token Management:The system automates token management, reducing thelikelihood of errors such as calling out the same token numbers.
Flexible Display and Control: Admins have complete control over how the token numbers are displayed in terms of design and sequencing and can easily adjust the queue flow from either the desktop or mobile app.
Mobility:The mobile app enables the admin to manage the queue system from anywhere within the temple, eliminating the need to be fixed at a computer terminal.
Client Benefits
The implementation of the Temple Token Queue Manager software provided significant benefits tothe temple and its administration:
• Improved Efficiency: The system automated many manual tasks, such as tokendistribution and sequence management, reducing the risk of errors and increasing theoverall efficiency of temple operations.
•Enhanced Visitor Experience: With clear and reliable token number displays andautomated calling, temple visitors could easily see when it was their turn to offer prayers,creating a more organized and enjoyable experience.
• Greater Mobility for Admins: The mobile app allowed temple staff to manage the queuewithout being tethered to a computer terminal, improving overall flexibility and productivity
• Reduced Errors: By automating token management, the system significantly reduced therisk of human errors, such as calling out the same token numbers, ensuring a smoothprocess for visitors.
•Effective Crowd Control: The system’s ability to display tokens sequentially and managethe flow of visitors into the prayer area helped prevent overcrowding, ensuring a safe andorderly environment for all.
• Scalability: The software solution can be easily scaled to accommodate even largercrowds during major festivals, making it a long-term solution for the temple’s growingneeds.
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