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| Cena: | Zdarma | ||
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Popis
Say goodbye to switching between different platforms, manual message tracking, and fragmented customer conversations. Enjoy the ease of managing all your customer interactions from one centralized app.
The "Chat - Bot Bán Hàng" app offers customized features like: Unified Messaging, Automated Responses, Customer Segmentation, and more.
CONSOLIDATE YOUR MESSAGES IN ONE PLACE
- Unified Messaging: Connect all your customer communication through Facebook Messenger into a single interface for seamless management.
- Real-time Notifications: Get instant alerts for new messages to ensure no customer query goes unnoticed.
- Message Templates: Create and use predefined message templates to respond to common queries quickly and efficiently.
ENHANCE CUSTOMER INTERACTIONS WITH AUTOMATION
- Automated Responses: Set up automatic replies for frequently asked questions to save time and provide immediate assistance.
- Chatbots Integration: Deploy chatbots to handle basic queries and direct customers to the appropriate department, ensuring a smooth experience.
- Scheduled Messages: Plan and send messages at optimal times to engage customers effectively.
CUSTOMER SEGMENTATION AND TARGETING
- Segment Customers: Categorize your customers based on their interaction history, purchase behavior, and preferences to tailor your communication.
- Personalized Messaging: Send personalized messages and offers to different customer segments to increase engagement and conversion rates.
- Customer Profiles: Maintain detailed profiles of your customers, including conversation history and preferences, to provide a personalized experience.
MULTI-AGENT SUPPORT FOR BETTER COLLABORATION
- Team Collaboration: Allow multiple agents to handle customer queries simultaneously, ensuring faster response times and better customer service.
- Assign Conversations: Easily assign conversations to the appropriate team member based on expertise and availability.
- Internal Notes: Add internal notes to customer conversations for better context and team collaboration.
ANALYTICS AND INSIGHTS FOR IMPROVED PERFORMANCE
- Performance Metrics: Track key performance indicators such as response times, resolution rates, and customer satisfaction scores.
- Conversation Analytics: Analyze conversation trends to understand common customer issues and improve your service.
- Agent Performance: Monitor individual agent performance to identify strengths and areas for improvement.
BOOST CUSTOMER LOYALTY AND RETENTION
- Custom Campaigns: Create and run targeted marketing campaigns directly through the app to promote products and services.
- Feedback Collection: Gather customer feedback after each interaction to continuously improve your service.
- Loyalty Programs: Implement and manage customer loyalty programs to reward repeat customers and encourage long-term engagement.
TRANSFORM YOUR CUSTOMER SERVICE TODAY
Install the "Chat - Bot Bán Hàng" app and streamline your customer interactions across multiple channels.
Need support?
Contact us via email: hi@botbanhang.vn or Facebook message: https://m.me/botbanhang
Website: https://beta.botbanhang.vn
Snímky obrazovky
Novinky
- Verze: 6.0
- Aktualizováno:
- - Thêm tính năng hiển thị thêm tin nhắn ở dạng trả lời trong màn hình chat
- Thêm tính năng slide ảnh trong màn hình chat
- Thêm tính năng hình ảnh quá khứ vào màn hình trò chuyện
- Thêm tính năng hiện biểu tượng phản ứng trong màn hình chat
- Thêm tính năng hiển thị bảng dưới cùng trong màn hình trò chuyện
- Thêm tính năng quản lý file ở màn hình chat
- Sửa lỗi không hiển thị avatar ở màn hình chọn trang
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- tungnguyen
- Platformy: Android Aplikace (2)
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Další informace
- Verze: 6.0
- ID: vn.botbanhang.chat
- Kategorie:
Android Aplikace›Nástroje - OS:
Android 5.0 - Velikost:
21 Mb - Hodnocení obsahu:
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Kontakty
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