描述
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
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新功能
- 版本: 25.4.0
- 發佈日期:
- Now supports iOS 18 and above
Updated cookies consent banner to reflect recent changes in app usage and privacy preferences
Important bug fixes to make your experience smoother
價錢
- 今天: 免費
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- 最大值: 免費
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開發人員
- OpenText
- 平台: iOS 應用程式 (34) macOS 應用程式 (2) Windows 應用程式 (1)
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其他資訊
聯絡人
https://marketplace.microfocus.com/itom/content/itsma-containerized-suite-2017-07-express-editionOpenText Service Management 縮短網址: 已複製!- 🌟 分享
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