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Developer: Saira Mehmood (1)
Price: Free
Score: 780 Silver
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Description

GuestOps
New  GuestOps is the all-in-one guest complaint and service recovery management app designed for store managers, shift leaders, and operations teams.

Handle every guest concern with speed and consistency — from the moment a complaint is received to its full resolution. GuestOps connects your team to a real-time dashboard that prioritizes what matters most, so no guest issue ever falls through the cracks.

KEY FEATURES:

SMART DASHBOARD
Get a complete overview of your store's guest service performance the moment you open the app. See today's call volume, pending complaints, urgent action items, and overdue tasks at a glance. A personalized greeting and store-specific stats keep you focused on what needs attention right now.

COMPLAINT MANAGEMENT
View, filter, and manage all guest complaints in one place. Each complaint includes full customer details, store location, severity level, complaint description, and a complete action item history. Filter by status (pending, in progress, resolved) or severity (low, medium, high, critical) to find exactly what you need.

URGENCY PRIORITIZATION
A dedicated urgent view surfaces all critical and high-severity complaints along with overdue action items. Color-coded severity badges and urgency indicators make it easy to identify and act on the most pressing issues first.

QR CODE SCANNING
Scan QR codes to instantly pull up complaint details and associated action items. Perfect for in-store teams who need quick access to guest information without searching through lists.

ACTION ITEM TRACKING
Every complaint generates actionable tasks — from scheduling appointments to processing replacements. Track each action item's status, assignee, due date, and urgency level. Update progress and add resolution notes directly from your phone.

FOLLOW-UP MANAGEMENT
Ensure every guest interaction receives proper follow-through. The dedicated follow-ups section tracks all pending follow-up tasks with clear status indicators, so your team closes the loop on every case.

ANALYTICS & INSIGHTS
Monitor store performance with detailed analytics. Track call volume trends over time, view complaints by status breakdown, measure resolution rates, see average handling times, and identify peak hours. Filter analytics by day, week, month, or year to spot trends and improve operations.

REAL-TIME NOTIFICATIONS
Receive instant push notifications for new urgent complaints, action item assignments, status changes, and follow-up reminders. Stay informed even when you are not actively using the app.

CALL SUMMARIES
Access AI-generated call summaries including recording links, call duration, and both short and detailed summaries — giving your team full context on every guest interaction without re-listening to calls.

MULTI-STORE SUPPORT
GuestOps supports organization-level access with store-specific views. Whether you manage one location or oversee multiple stores, the app adapts to your role and permissions.

DARK MODE
Full dark mode support for comfortable use during early morning or late night shifts. The app automatically adapts to your device's display preferences.

SECURE ACCESS
All data is protected with token-based authentication and secure credential storage. Role-based access ensures team members see only the information relevant to their responsibilities.

GuestOps helps your team respond faster, resolve issues consistently, and deliver the guest experience your brand promises — every shift, every store, every day.
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Screenshots

#1. GuestOps (iOS) By: Saira Mehmood
#2. GuestOps (iOS) By: Saira Mehmood
#3. GuestOps (iOS) By: Saira Mehmood
#4. GuestOps (iOS) By: Saira Mehmood
#5. GuestOps (iOS) By: Saira Mehmood
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Price History

  • Current price: Free
  • Minimum: Free
  • Maximum: Free
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AppAgg Score

780
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Estimated AppAgg Score for  
GuestOps

780 Silver

Higher scores usually mean stronger signals on AppAgg.

Based on:  popularity ·  ratings ·  freshness ·  deals ·  store data ·  community signals

Recalculated daily using fresh AppAgg data.

Short URL: Copied!

What's new

  • Version: 1.1
  • Last Updated:
  • What's new in 1.1:

    • New animated store switcher — guided transitions when moving between locations, with multi-store admin support and a one-tap switch from Home or Settings.
    • Refreshed loader system — branded loading screens and a subtle top progress bar keep your data visible while it refreshes in the background.
    • Resolved tab now correctly shows complaints handled by other stores in your region, with clear "Resolved by Store …" tags.
    • Smarter notifications — clearer wording, fewer interruptions, and the list updates instantly when new complaints arrive.
    • Cleaner complaint details — original store and resolving store are both shown at a glance.
    • Dark mode polish, faster scan response, and dozens of small UI fixes throughout.

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Summary

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«GuestOps» is a Developer Tools app for iOS, developed by «Saira Mehmood». It was first released on and last updated on . This app is currently free. This app has not yet received any ratings on AppAgg. Available languages: English. AppAgg continuously tracks the price history, ratings, and user feedback for «GuestOps». AppAgg does not host applications or distribute software. All trademarks, logos and screenshots belong to their respective owners. Subscribe to this app or follow its RSS feed to get notified about future deals or updates.

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