| 개발자: | CC Expertise Ltd (1) | ||
| 가격: | 무료 | ||
| 순위: | 0 | ||
| 리뷰: | 0 리뷰 작성 | ||
| 목록: | 0 + 0 | ||
| 포인트: | 0 + 0 ¡ | ||
| App Store | |||
기술
Unified Voice & Messaging
Handle inbound and outbound calls plus chat, SMS, and social messaging in a single, WebRTC-powered interface—no switching apps required.
Real-Time Visibility & Control
Monitor queues, view agent status, and adjust routing rules on the fly. Supervisors can coach live calls, whisper into agent conversations, or barge in instantly.
Flexible Work-Anywhere Experience
Whether you’re in the office, at home, or on the road, CX Mobile delivers the same enterprise-grade security, compliance, and functionality you rely on.
Intuitive, Streamlined UI
A modern, responsive design ensures that even the most complex contact-center tasks are just a tap away. From prioritizing high-value customers to tracking performance metrics, everything you need is right at your fingertips.
Empower your people. Elevate your customer experience. With CX Mobile, Genesys Cloud CX goes wherever business—and opportunity—takes you.
스크린샷
새로운 기능
- 버전: 2.2.6
- 업데이트:
- Features:
• Faster phone selection: automatically preselects the user’s default phone
Improvements:
• Smoother navigation: moving through lists feels more responsive
Bug Fixes:
• More stable: fixed a few issues so the app runs smoother without unexpected crashes
• Voicemail you can trust-read/unread status always shows correctly and new messages sync reliably
• Instant time-off updates: icon changes immediately when you mark requests as read
• Documents refresh properly: see your saved changes right away
Thanks for using CX-Mobile! If you enjoy this update, please consider leaving us a review.
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