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기술
WhatsApp Business API
Facebook Messenger
Instagram Direct Messages
Telegram
Bandeja de entrada unificada para todos los canales
Automatización
Constructor visual de chatbots
Respuestas automáticas programables
Flujos de conversación personalizables
Derivación inteligente a agentes humanos
Integración mediante webhooks
Horarios de operación configurables
Gestión de Equipos
Asignación automática o manual de conversaciones
Roles y permisos (administrador, supervisor, agente)
Transferencia de conversaciones entre agentes
Notas internas por conversación
Estados de disponibilidad
Métricas de rendimiento por agente
CRM y Contactos
Base de datos centralizada
Campos personalizables
Sistema de etiquetas para segmentación
Historial completo de interacciones
Importación/exportación masiva (CSV, Excel)
Búsqueda avanzada y filtros
Comunicación Eficiente
Plantillas de mensajes reutilizables
Variables dinámicas para personalización
Atajos de teclado
Respuestas rápidas
Soporte multimedia (imágenes, videos, documentos, audios)
Campañas Masivas
Envío segmentado a listas específicas
Programación de envíos
Personalización mediante variables
Tracking de entrega y lectura
Gestión de bajas automáticas
Analytics
Volumen de conversaciones por canal
Tiempos de respuesta y resolución
Rendimiento por agente
Horarios pico de actividad
Tasa de resolución
Exportación de reportes (PDF/Excel)
Colaboración
Chat interno entre agentes
Notificaciones configurables
Panel de supervisión en tiempo real
Alertas de conversaciones pendientes
Integraciones
API REST
Webhooks
Zapier
CRM externos (Salesforce, HubSpot, Pipedrive)
E-commerce (Shopify, WooCommerce)
Google Sheets
Aplicación Móvil
Acceso completo a conversaciones
Notificaciones push
Envío de multimedia
Gestión de asignaciones
Seguridad
Cifrado de datos
Autenticación de dos factores (2FA)
Backups automáticos
Cumplimiento GDPR
Registro de auditoría
Control de acceso por roles
Gestión Administrativa
Múltiples organizaciones desde una cuenta
Sistema de facturación integrado
Planes escalables
Historial de pagos
Configuraciones independientes por organización
새로운 기능
- 버전: 1.0
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