| Dezvoltator: | Walkover Web Solutions Pvt Ltd (12) | ||
| Preț: | Gratuit | ||
| Clasificări: | 0 | ||
| Recenzii: | 0 Scrie o recenzie | ||
| Liste: | 0 + 0 | ||
| Punctele: | 1 + 0 ¡ | ||
| Google Play | |||
Descriere
Key Features:
Unified Dashboard:
All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard.
Interaction History: Access prior customer interactions, ensuring agents have context for every conversation.
Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time.
Contact Center Module:
Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages.
Smart IVR: A robust Interactive Voice Response system to direct customers efficiently.
Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.
AI-powered Chatbot:
Instant Response: Provide real-time responses to common customer queries, even outside business hours.
Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction.
Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required.
Shared Inbox System:
Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses.
Categorization & Tagging: Sort and prioritize emails based on custom categories and tags.
Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency.
Integration and Extensibility:
CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data.
API Access: Extend the platform's capabilities by integrating with third-party tools and services.
Data Analytics & Reporting:
Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more.
Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business.
Security Features:
Data Protection: All customer interactions are encrypted to ensure data privacy.
Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc.
Access Control: Define role-based access to ensure data integrity and limit exposure.
Benefits of Hello by MSG91:
Streamlined Operations: Multiple tools combined into one ensures reduced operational friction.
Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted.
Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs.
Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.
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- Walkover Web Solutions Pvt. Ltd.
- Platforme: Android Aplicații (7) iOS Aplicații (5)
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Informații suplimentare
- Versiune: 10.0
- Categorie:
Android Aplicații›Comunicare - SO:
Android 10 - Mărimea:
29 Mb - Evaluarea conținutului:
Everyone - Google Play Evaluare:
0 - Actualizată:
- Data lansării:
Agendă
- Website:
https://msg91.com
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