| Dezvoltator: | Espiral MS (10) | ||
| Preț: | Gratuit | ||
| Clasificări: | 0 | ||
| Recenzii: | 0 Scrie o recenzie | ||
| Liste: | 0 + 0 | ||
| Punctele: | 0 + 0 ¡ | ||
| Google Play | |||
Descriere
In this application, support technicians can easily manage and resolve incidents and requests reported to the IT department and end users can quickly and easily report a new incident or request and be informed at all times of the status of their ticket.
It also offers a high level of customization to adapt to the specific needs of each organization: custom fields, workflow management, authorization request, etc.
Proactivanet's Incident and Request Management provides several benefits, among others:
• Cost Reduction: through the ability to meet increased demand with the same number of support technicians, providing users with self-service capabilities through the User Portal and reducing the number of first-line technicians dedicated to handling repetitive calls and sorting tickets.
• Improved support technicians productivity: reducing the volume of user calls and automating the creation of repetitive requests and incidents using programmed templates, by e.g. for routine maintenance tasks.
• Improved end-user productivity: significantly reducing the time required to resolve incidents and requests and providing them with self-service resources so that they can solve their needs without having to wait for support technicians.
Proactivanet ITSM Software is certified by PinkVERIFY 2011 in a total of 13 processes, and has obtained ITIL® Software Scheme (ISS) Gold approval, the highest levels of recognition granted to ITSM platforms. These certifications demonstrate not only the total alignment of the tool with ITIL® best practices, but also the ease of use for end users and a high degree of process automation.
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Dezvoltator
- Espiral MS
- Platforme: Android Aplicații (6) iOS Aplicații (4)
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Informații suplimentare
- Versiune: 3.10.7
- ID: com.espiralms.proactivanet
- Categorie:
Android Aplicații›Instrumente - SO:
Android 7.0 - Mărimea:
24 Mb - Evaluarea conținutului:
Everyone - Google Play Evaluare:
0 - Actualizată:
- Data lansării:
Agendă
- Website:
http://www.proactivanet.com
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