| Programista: | Walkover Web Solutions Pvt. Ltd. (12) | ||
| Cena: | * Bezpłatny | ||
| Rankingi: | 0 | ||
| Opinie: | 0 Napisać recenzję | ||
| Listy: | 0 + 0 | ||
| Punkty: | 0 + 0 ¡ | ||
| App Store | |||
Opis
Key Features:
Unified Dashboard:
All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard.
Interaction History: Access prior customer interactions, ensuring agents have context for every conversation.
Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time.
Contact Center Module:
Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages.
Smart IVR: A robust Interactive Voice Response system to direct customers efficiently.
Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.
AI-powered Chatbot:
Instant Response: Provide real-time responses to common customer queries, even outside business hours.
Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction.
Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required.
Shared Inbox System:
Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses.
Categorization & Tagging: Sort and prioritize emails based on custom categories and tags.
Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency.
Integration and Extensibility:
CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data.
API Access: Extend the platform's capabilities by integrating with third-party tools and services.
Data Analytics & Reporting:
Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more.
Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business.
Security Features:
Data Protection: All customer interactions are encrypted to ensure data privacy.
Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc.
Access Control: Define role-based access to ensure data integrity and limit exposure.
Benefits of Hello by MSG91:
Streamlined Operations: Multiple tools combined into one ensures reduced operational friction.
Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted.
Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs.
Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.
Zrzuty ekranu
Cena
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* Zakupy w aplikacji - Dziś: Bezpłatny
- Minimalna: Bezpłatny
- Maksymalna: Bezpłatny
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Programista
- Walkover Web Solutions Pvt. Ltd.
- Platformy: Android Aplikacje (7) iOS Aplikacje (5)
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- Punkty: 2 + 0 ¡
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- Opinie: 0
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Bądź pierwszą osobą, która napisze recenzję 🌟
Dodatkowe informacje
- Wersja: 6.5
- Kategoria:
iOS Aplikacje›Dla firm - System operacyjny:
iPad,iPhone,iOS 13.4 i nowsze - Rozmiar:
65 Mb - Obsługiwany język:
English - Ocena treści:
4+ - App Store Ocena:
0 - Zaktualizowano:
- Data wydania:
Kontakty
- Witryna internetowa:
https://msg91.com/hello/
Hello: Chatbot & Shared Inbox Krótki URL: Skopiowano!- 🌟 Udostępnij
- App Store
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